Frequently Asked Questions
We’re here to help! Below you’ll find answers to our most commonly asked questions. If you can’t find what you’re looking for, please don’t hesitate to contact us.
Shipping & Delivery
Where do you ship?
We offer international shipping to most countries worldwide, including the United States, Canada, United Kingdom, Australia, and throughout Europe.
How long does delivery take?
Standard delivery typically takes 7–15 business days, depending on your location. Please note that customs processing in your country may occasionally add a few extra days.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. We frequently offer free shipping promotions — check our homepage for current offers.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. Please see our Return Policy page for full details.
Can I exchange an item for a different size?
Yes! We’re happy to offer exchanges. Simply initiate a return and place a new order for the size you need, or contact our support team for assistance.
Sizing
How do I find my size?
Each product page includes a detailed size chart with measurements in both inches and centimeters. We recommend measuring yourself and comparing to the chart for the best fit. If you’re between sizes, we generally suggest sizing up for comfort.
Do your sizes run true to size?
Our sizing is based on international standards. However, fit can vary slightly between styles, so we always recommend checking the specific size chart on the product page.
Payment
What payment methods do you accept?
We accept all major payment methods for your convenience, including Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are processed through secure, encrypted payment gateways.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We never store your full credit card details on our servers.
Privacy & Packaging
Is the packaging discreet?
Yes. All orders are shipped in plain, unmarked packaging with no indication of the contents. Your privacy is our priority.
Will the billing description be discreet?
Yes. Charges on your bank or credit card statement will appear under a neutral name, so your purchase remains private.
Order Tracking
How do I track my order?
Once your order has been dispatched, you’ll receive an email with your tracking number and a link to follow your package in real time. You can also check your order status by logging into your account on our website.
I haven’t received a tracking email. What should I do?
Please check your spam or junk folder first. If you still can’t find it, contact our support team with your order number and we’ll send your tracking details right away.